Transform your transactional communications for an improved customer experience

Financial organizations trust Computershare Communication Services with their customer and member communications, relying on our deep industry knowledge and regulatory expertise for everything from cheques and statements to tax documents and regulatory notices.

We partner with many of the world's leading financial organizations to improve their customer and member experience by developing and delivering informative, clear communications that drive preferred behaviors.

We securely manage every part of the communication process in-house while meeting the highest levels of security and compliance.

Meeting your communication challenges

With extensive experience in the financial services sector, Computershare understands the unique challenges you face. You need a trusted partner who stays ahead of emerging trends, applies best practices, and delivers effective solutions with reliable planning to meet deadlines. Our dedicated account management ensures success, while we maintain compliance and security in a highly regulated industry. Our comprehensive suite of services minimizes the need for multiple vendors, offering seamless multi-channel communication services, backed by global expertise, technology, and solutions.

Our combination of communication experts and technology will:

Simplify customer data integration, organize and consolidate data into targeted communications.
Develop clear and easy-to-understand communication models that steer customers and members to desired outcomes.
Manage all your communication needs through the delivery channels that best suit your customers and members.
Provide digital archiving, allowing communications to be uploaded, archived and readily accessed.
Give you peace of mind working with a global provider that has robust compliance, security, audit and risk programs and dedicated resources – ISO/IEC 27002, SOC2, Office of the Superintendent of Financial Institutions (OSFI), Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (GDPR).

Communications we produce for financial institutions:

Cheques payables
Remittance [electronic funds transfer (EFT)/automated clearing house (ACH)] notices
Statements
Tax documents
Personalized correspondence
Welcome packs
Regulatory letters
Investment / wealth reporting
...and more