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Simplify communications. Strengthen connections.

As communication preferences evolve, policyholders expect personalized, timely interactions across their channels of choice.

Supporting insurers in meeting these expectations, we streamline and consolidate communication processes reducing costs, minimizing risk, and maintaining exceptional service.

Why choose Computershare?

Protecting your data, always

Robust security policies and Canadian data sovereignty ensure your information remains protected, offering peace of mind and regulatory compliance.

  • Third-party control testing (SOC 2 Type II)

  • Robust internal data governance

  • Compliant architecture ensuring data segregation and regulatory adherence

  • Redundant secure Canadian data centre

  • Operational resilience

Adaptable solutions that grow with you

With decades of experience and a global footprint, we offer solutions designed to flex with your unique needs today and scale seamlessly as you grow. Our platform and team adapt quickly, supporting you through every stage of your journey.

Unlock collective success

Your goals drive our work. We collaborate closely to deliver smart, scalable communication strategies that help you succeed.

Insight that drives customer experience

With global experience supporting insurers, we understand the unique pressures you face – from evolving customer expectations to regulatory demands. Our industry insight powers smarter, more secure communication solutions that support your goals and policyholders.

Customer communications management (CCM)

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    Multi-channel delivery

    Send communications via print and digital channels – with fallback logic and tracking built in, so no message is missed.

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    Centralized document portal

    Securely store and access your documents in real time. Seamlessly integrate with your online applications to provide members with the ability to review and download their documents.

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    Template management

    A flexible communication platform that standardizes branding, messaging, and campaign delivery so you can simplify operations, stay compliant, and adapt to change with confidence.

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    Migration campaigns

    Transition customers from print to digital or between platforms, driving digital adoption through unified messaging and coordinated outreach across every channel.

Compliant policyholder communications at scale

Trusted by the Canadian insurance industry for delivering accurate, secure communications on time, and powered by compliant, scalable data centres designed with world class technology and built to future-proof our digital infrastructure platforms for reliable and continuous operational resilience.

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Policy documents

Provide your customers with relevant information they need about their coverage.

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Claims

Keep customers informed with clear, timely claims correspondence designed to outline next steps and reduce uncertainty.

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Renewal notices

Keep customers informed with personalized renewal notices that clearly explain options, helping to increase retention and satisfaction.

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Statements

Create billing and payment statements designed for compliance and maximum engagement.

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Policy changes

Deliver timely, compliant policy change notices that keep your customers informed and confident in their coverage.

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Regulatory notices

Our understanding of the Canadian insurance industry enables us to produce compliant, secure regulatory and policy notices.

Our latest insights

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Get in touch

Contact us today to learn how we can help your organization transform your communications and fulfill your strategic goals.

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