Don't Let Manual Processes Drain Your Productivity

​​Determine your areas of focus for improvement. What specific processes, or even parts of processes, are most prone to human error, are subject to risk, demand a lot of time and/or might warrant a better user experience? For example:

• End-to-end equity transactions, e.g., 6039 reporting

• End-to-end self-service, e.g., online ESPP enrollment

• Data transformation, e.g., integrating data from multiple business units or countries

• ESPP contribution funds management

• Data analysis, e.g., pay ratio calculation

• Reconciliations, e.g., plan reserve management, cancellations, terminations

• Reporting

Communicate with your team / get your people on board. Is everyone on the same page? Have you brought the necessary individuals into the discussion? This is a key step that needs to be done in close consultation with other stakeholders and actual users of the process. Speak with everyone that’s going to use or be affected by your new processes. What are their needs or challenges or pain points currently, and what are they hoping to get out of an automated solution?

Always start with the voice of your clients, i.e., plan participants and/ or interdepartmental partners. What do they want and what can they expect to be improved with automation, e.g., real-time payroll compliance; reduction in purchase allocation time, participant self-service. If you can’t trace back something you’re automating to an improved client experience or a departmental benefit, that’s usually a good indication that you shouldn’t be automating it.

Start with a few very manual and repetitive processes that, once automated, will result in visible improvements, such as importing employee demographic information into your stock administration system or automating responses to common participant inquiries. Then begin examining other more complex crossdepartmental processes that are often error-prone for further automation opportunities.

Choose the right workflow automation solution. Decide on the means to the end—how do you wish to achieve this business goal? Consider outsourcing as a solution. Outsourcing is the most strategic solution for automating processes and doesn’t have to displace employees. Many aspects of stock administration, payroll management and HR are often outsourced so that employees can focus on more strategic matters. All companies come to a point where manual processes are no longer sustainable. Is your department at this point or in a potentially vulnerable position? Talk to us to find out more.