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Member-first communications​

We partner with credit unions to create clear, timely communications that improve engagement, streamline operations, and drive desired behavior so that you can stay focused on serving your members.

Our goal is to deliver a communications experience to your members that matches your personalized service without compromise.

Partnering with you at every touchpoint​

We offer a wide range of communications to meet member needs and build stronger, long-lasting relationships that support growth.

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Onboarding​

New account welcome communications, account letters, personalized correspondence

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Account servicing​

Account statements, loan bills, notices, tax documents

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Payables

Check, remittance (EFT/ACH) notices, invoices

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Wealth management​

Reports, statements, notices, updates, compliance documents

Why credit unions choose Computershare​

Protecting your data, always​

Our robust security policies protect your data for regulatory compliance and peace of mind:

  • Third-party control testing (SOC 2 Type II)

  • Robust internal data governance

  • Compliant architecture ensuring data segregation and regulatory adherence

Adaptable solutions that grow with you​

With decades of experience and a global footprint, we offer solutions designed to flex with your unique needs today and scale seamlessly through every stage of your journey.

Unlock collective success​

Your goals drive our work. We collaborate closely to deliver smart, scalable communication strategies that help you succeed.

Purpose-built solutions, backed by experience​

With deep roots in financial services, we understand the unique demands credit unions face. Our industry insight helps us deliver smarter, more secure communication solutions that support your goals and your members.

Customer communications management (CCM)​

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    Multi-channel delivery​

    Send communications via print and digital channels – with fallback logic and tracking built in, no message is missed.

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    Document archiving​

    Securely access your communications in real-time. Seamlessly integrate with your online banking applications to provide customers with the ability to review and download documents.

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    Template management​

    Reduce costs and improve speed to market with the flexibility to manage communication changes such as updating marketing messages and text changes without a dependence on IT resources.

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    Undelivered mail processing​

    Handling undeliverable mail costs you money. Computershare’s automated Undeliverable as Addressed Services will reduce your costs and improve efficiency.

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    IMb reporting​

    Track inbound and outbound mail through USPS’ Intelligent Mail barcode (IMb) service for end-to-end visibility into communications.

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    Production visibility and tracking

    Our proprietary production tracking portal, Comms Center, provides visibility into our operations management with real-time insight into the timing of production and fulfillment of documents.

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Get in touch

Contact us today to learn how we can help your organization transform your communications and fulfill your strategic goals.

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