Communication Services
The hidden costs of unclear B2C communications
Simplified communications for an improved customer experience
Our expertise in managing complex data for the commercial financing industry allows us to meet your needs for accurate communications that are processed securely and delivered on time.
Effectively engage with your customers and deliver on your business goals, from digitization or multi-channel delivery to improved customer experience and driving customer behaviors.
Why commercial financing providers choose Computershare
Supporting the full customer lifecycle
We manage and deliver communications across the entire customer lifecycle so you can effectively engage with your customers at every stage of their journey in the channel of their choice.
Onboarding
New account welcome communications, account letters, personalized correspondence
Account servicing
Account statements, invoices, dunning/collection letters, personal guarantor notices, credit decline letters, adverse action letters, tax documents
Customer communications management (CCM)
Multi-channel delivery
Send communications via print and digital channels – with fallback logic and tracking built in, no message is missed.
Document archiving
Securely access your communications in real-time. Seamlessly integrate with your online banking applications to provide customers with the ability to review and download documents.
Template management
Reduce costs and improve speed to market with the flexibility to manage communication changes such as updating marketing messages and text changes without a dependence on IT resources.
Undelivered mail processing
Handling undeliverable mail costs you money. Computershare’s automated Undeliverable as Addressed Services will reduce your costs and improve efficiency.
IMb reporting
Track inbound and outbound mail through USPS’ Intelligent Mail barcode (IMb) service for end-to-end visibility into communications.
Production visibility and tracking
Our proprietary production tracking portal, Comms Center, provides visibility into our operations management with real-time insight into the timing of production and fulfillment of documents.
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Get in touch
Contact us today to learn how we can help your organization transform your communications and fulfill your strategic goals.