Your essential utility partner
We partner with you to help establish, manage and improve retail utility operations across the entire meter to cash lifecycle. From strategy consulting to solutions, our business process management frameworks are flexible, seamlessly integrated and backed by ISO quality certifications.
With Computershare’s global scale, and over 25 years local utility industry expertise, we are an integral strategic partner to help you gain operational efficiencies, improve customer and employee experiences, and mitigate risk.
Supporting you to achieve your goals
Our solutions help you achieve a wide range of business goals, from improving customer experience, and creating process efficiencies, to ensuring governance, and reducing risk.
Establish utility retail operations
Rather than approaching multiple vendors to establish and manage your end-to-end operations, we can manage these seamlessly at significant cost savings while achieving positive customer experiences.
Outsource customer management
Our customer management services support customers across the entire meter to cash value chain from onboarding to billing, credit and collections and ongoing support. To ensure quality outcomes and customer satisfaction, we equip your customers with tools, empowering them to self-serve, along with exceptional customer care staff.
Create efficiencies
We review current business practices, reporting and analytics to provide insights and actions required to drive productivity, reduce costs and align to your goals. Our unique quality frameworks include problem analysis, process formation, controls, process optimisation and change management.
Integrate systems and data
We aid planning, designing and implementing custom application development, as well as packaged software. Our technology and SaaS solutions are designed to wrap around your systems and unlock greater efficiencies, increase compliance and customer satisfaction.
Acquire and grow customers
Our digital sales tool aids your sales team when conducting campaign-based sales and our online acquisition tool allows customers to effortlessly compare offers. If a prospect decides to switch, our tools enable a fast and simple sign-up, ensuring the correct data is captured and correct rates are presented for consistent customer experience, and meeting your regulatory obligations.
Enhance customer experience
We continually look for ways to optimise and improve customer experience. These may include monitoring all customer touchpoints like call centre enquiries and complaints or helping you deliver digital transformation initiatives for timely customer engagement.
Why Computershare Utility Services?
We have 120 dedicated subject matter experts in retail utility operations that integrate best practice and innovative thinking to deliver market leading solutions.
managing meter to cash services
Net Promoter Score (NPS)
billing system implementations
Digital solutions YoY growth