Contact us

Got a question? 

• Get answers in an instant with our virtual agent ‘Ask Penny‘. (Link opens in new tab)

Update your account details

• You can update your details online: log in or register (Links open in new tabs)
• To send us a form, browse our forms here (Link opens in new tab)

Call us

• ​​Find the right telephone number by selecting the company you hold shares in. (Link opens in new tab)

Email us

• ​The easiest way to get instant support is to use our automated customer service tool, Ask Penny. If we cannot answer your question here, there will be an option to send us your query. (Link opens in new tab)

Write to us

​By post​​​	​Using our DX address  (for Document Exchange users only)
​The Registrar Computershare Investor Services PLC The Pavilions Bridgwater Road Bristol BS99 6ZZ United Kingdom	​DX78139 Bristol​

Call us

• To help us connect you to the right team, please call the number listed on a recent statement or communication from us.
• Alternatively, please call us on +44 (0)117 313 1977

Write to us

UK Enquiries	European Enquiries
​Computershare Plan Managers The Pavilions Bridgwater Road Bristol BS99 6AP United Kingdom	​Computershare Plan Managers World Trade Center Edificio Este - 5ª Planta Muelle de Barcelona 08039 Barcelona Spain

 

Make a complaint relating to the Spanish Rules for the Protection of Customers

​Read our complaints h​​​andling procedure:	​Read the ​Spanish Rules for the Protection of Customers:
​In ​English (Link opens in new tab)	​In English (Link opens in new tab)
​In Spanish (Link opens in new tab)	​In Spanish​ (Link opens in new tab)​

​By phone

• Our Broker and Nominee helpline number is +44 (0) ​906 999 0000. Please note that calls will be charged at a premium rate of £1.02 per minute. Estimated average call duration is 3 minutes (up to a maximum of 30 minutes).

Check investor information online

• ​Log in to inSearc​h (Link opens in new tab)
• Not registered? inSearch is a subscription service allowing you to check investor information before passing settlement instructions to us. Register now. (Link opens in new tab)

Got a question? 

• ​Try our comprehensive FAQs​. (Link opens in new tab)​
• Download the UK Debt Management Office Private Investor's Guide (Link opens in new tab)

Looking for a form?

• Browse and download our forms here​ (Link opens in new tab)

​Call us

• Call our helpline on +44 (0) 370 703 0143 (open 09:00 - 17:00 GMT)​​​

Write to us

British Government Stock (Gilts)
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZW
United Kingdom​

​Call our customer service team

• 0370 703 0084 (UK callers)
• +44 (0) 370 703 0084 (International callers)

Opening hours:

• Monday - Friday: 08:30 - 17:30 (GMT)
• Saturday: 09:00 - 15:00 (GMT)

Write to us

Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6AL

Make a complaint

• ​Read our complaints handling procedure here​ (Link opens in new tab)

We constantly strive to offer you the highest possible level of service, however there may be occasions when you feel you have cause for complaint. When a complaint arises we will endeavor to resolve it to your satisfaction as quickly as possible.

You can contact us by:

Writing to us:

By Post	Using our DX address (For Document Exchange users only)
Computershare Investor Services PLC Shareholder Relations The Pavilions Bridgewater Road Bristol BS99 6ZZ United Kingdom	DX 78139 Bristol

Calling us:

Tel: +44 (0) 370 702 0000

Emailing us regarding a shareholding:
Please use this form

 

Emailing us regarding an employee share plan:
Please use this form

 

Our complaint handling process

All complaints will be investigated and responded to by an employee of sufficient competence. This employee will not have been involved in the subject matter of the complaint. They will have sufficient authority (or have access to someone who has authority) to investigate the complaint and offer redress where appropriate.

As a business standard we aim to issue a final response within five business days of receipt of a complaint. Where this is not possible, we will acknowledge the complaint within five business days, to confirm the complaint is being investigated. In the event a final response cannot be issued within four weeks, we will write to you advising on the progress of the investigation. If we cannot respond within eight weeks, we will write to you explaining why we are still unable to issue a final response and when we expect to reply.

To view a copy of our Complaint Handling Procedures Leaflet please click here.

​Are you an employer?

• ​Call us: 0345 002 1111 (8am – 6:30pm, Mon-Fri)
• Email us: Employer@computershare.co.uk

 

Are you a carer?

• Call us: 0345 002 1122 (8am – 6:30pm, Mon-Fri)
• Email us: Carer@computershare.co.uk
• Take a look at our terms and conditions

If you're looking for our complaints procedure, you can find it here.

 

Are you a parent?

• Call us: 0345 002 1111 (8am – 6:30pm, Mon-Fri)
• Email us: Parent@computershare.co.uk
• Take a look at our terms and conditions

If you have a loan or mortgage that is serviced by Computershare and you need to get in touch about your account, please refer to the contact details listed in recent communications from your lender – such as letters they have sent you or on their website.

Alternatively, you can call us on 0344 892 2580 and we will provide contact details for your lender.