Across Computershare we process the personal data of millions of individuals and take the privacy of their personal data very seriously. We are committed to protecting personal data we process against loss, supporting the privacy rights of individuals and, at all times, complying with the prevailing laws and regulations governing confidentiality, data protection and security of information.

This privacy policy provides a summary of how we use your personal data. It also explains your rights over your personal data and how you can exercise them.

If you have any questions about any of our privacy policies or how we use your personal data, please contact our Data Protection Officer by writing to: Westplein 11, 3016 BM Rotterdam, The Netherlands or you can email us.

In this policy the words we, us and our always mean a member of the Computershare group of companies registered in The Netherlands.

What personal data do we use?

When we say personal data, we mean any information that is about you or which can help identify you.

We may collect your personal data in a number of ways. You may provide personal data to us directly, or we may collect your personal data from third parties.

Information you provide to us

You may provide personal data to us when you contact us. This could be by email, letter, phone, or when you submit personal data online. The types of information you provide to us will differ depending on the services we provide to you, but we will always only collect and process personal data required for the provision of services.

Other information we collect

Depending on the services we provide to you, we may also receive your personal data from other companies. When you visit our websites or open emails from us, we collect information about your website use and email viewing so we can improve our services. For more information about how we collect this information please see our Cookie Policy below.

You may also provide personal data to us about other individuals, such as joint account holders or family relations. If you do this, you must confirm the other person agrees you may share their personal data with us and that we may use it in accordance with our privacy policies.

How do we use your personal data?

We use your personal data in the following ways:

  • To deal with requests you send us.
  • To respond to your queries.
  • To provide you services and to enable us to provide services to our clients.
  • To provide you updates on changes to our policies or terms and conditions.
  • To help us improve our services.
  • To analyse how people use our websites.
  • For trend analysis to help us develop and improve our products and services.
  • For profiling purposes to help us ensure that we provide you with the right information and offer you relevant services.
  • If you agree, to contact you about other services and products we think may interest you.
  • To comply with our legal and regulatory obligations.
  • To monitor the security and use of IT systems.
  • To deal with any complaints or legal claims.
  • To manage our business in an efficient and proper manner, including the management of our financial position, our resources, the risks to which we are exposed and the way in which we arrange our internal operations.

Depending on the services we provide, we will use your personal data for other purposes being:

  • To maintain your account.
  • To validate your identity and authenticate you.
  • To prevent fraud and financial crime.
  • To carry out your instructions in relation to the service we provide you.
  • To inform you of your rights.
What are our legal reasons for processing your personal data?

Where we process your personal data, we need to have a valid legal basis for doing so, with legal bases being one or more of the following:

  • It is necessary for us to process your personal data for us to perform our obligations under either a contract you have with us, or to take steps at your request before entering a contract with you or a contract we have with a client you have a relationship with (e.g. your employer). It is necessary for us to comply with a legal obligation to which we are subject.
  • You have given consent to processing for one or more specific purposes.
  • It is necessary for the purposes of legitimate interests pursued by us or by a third party and those interests are not overridden by your interests or your fundamental rights and freedoms.
  • It is necessary for the performance of a task carried out in the public interest, for example some financial crime screening.
Who do we share your personal data with?

Depending on the service we provide you, we will share your personal data with other companies. Where we share your personal data with other companies to provide services to you, we ensure they have adequate safeguards to protect your personal data.

We may also share your personal data where required to comply with our legal or regulatory obligations (which may include sharing information with regulators, auditors or other public bodies).

We will never sell your information to anybody for unsolicited marketing.

How long do we keep your personal data for?

We keep your personal data for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal data to comply with our legal and regulatory requirements.

Do we transfer your personal data outside the European Economic Area?

We may provide you with some services through another member of the Computershare group, or another company which is based in a country where data protection laws and standards differ from those in your home jurisdiction, including India, Australia, and the United States. If you are in Europe this means we may send your personal data to countries outside the European Economic Area.

Where we send your personal data to another country, we will always ensure adequate measures are in place to safeguard it and to ensure you can exercise your rights effectively.

Your rights

Accessing your information
You may ask for a copy of the personal data we hold about you by emailing us.

Correcting your information
We try to ensure all of your personal data is accurate. If you find any inaccuracies or if your details change, please notify us promptly and we will correct them.

Erasing or restricting use of your information
You may ask us to erase or restrict use of your personal data. If you do, we will comply with your request unless there is a legal reason for us not to (for example, if a law says we must retain records for a fixed period and to do so we must retain your personal data).

Withdrawing consent
Where the legal basis for us processing your personal data is that you have given your consent to that processing, you may withdraw your consent at any time. If you do so we will stop processing your personal data promptly.

Marketing preferences
Where you have provided consent for us to provide you with marketing information, you can change your preferences in relation to marketing at any time by contacting us at enquiries@computershare.nl

Complaints
If you have any complaints about the way we use your personal data please email us who will try to resolve the issue. You also have the right to complain to the data protection supervisory authority in your country. If you need more information about how to contact your local data protection authority please let us know by emailing us.

Data protection information for data subjects (marketing communications)

The following information is intended to give you an overview of how we process your personal data and your rights under European protection law: the General Data Protection Regulation.

Who is the controller and whom can you contact?

Controller: 

Computershare
Westplein 11, 3016 BM
Rotterdam
The Netherlands
dataprotection@computershare.nl

For what purposes and on what legal bases is your data processed?

Your data will be used to send you regular information about our products, services or events and to enable you to participate in those events, should you choose to do so. The legal basis for this processing is our legitimate interest, pursuant to Art. 6 Par.1 (f) or your consent pursuant to Art. 6 Par.1 (a).

What categories of data are processed?

The processing concerns the following personal data:

  • first name and last name
  • job title
  • email address
  • phone number
  • company name
  • address data
  • IP address

Who receives your data (categories of recipients)?

Your personal data is collected and processed by Computershare and affiliated companies with which Computershare has appropriate contractual arrangements in place.

Will your data be transferred outside of the EEA?

Data will be processed outside of the EEA. Computershare ensures that all data transfers are carried out in accordance with applicable privacy laws. This means that any party outside of the EEA, which processes your personal data, is contractually obligated to provide level of data protection adequate to the level of data protection required under the GDPR.

How long will your data be stored?

We process and store your personal data as long as this is necessary for the fulfilment of the aforementioned processing purposes and as long as we are not legally obligated to provide proof or to retain data. As soon as you opt out from our mailing list, you will no longer receive any marketing communication from us. 

Are tracking tools used?

We can only see whether you have opened an email and clicked a link in it.

What data protection rights do you have?

Under the GDPR, every data subject has the right to: access (acc. to Art.15 GDPR), rectify (acc. to Art.16 GDPR), erase your personal data (acc. to Art.17 GDPR) or restrict processing (acc. to Art.18 GDPR) and to object to such processing (acc. to Art.21 GDPR).

In order to exercise those rights, please contact us via email listed above.

You are also entitled to lodge a complaint with your local supervising authority:

If the legal basis for data processing is your consent, please note that you have the right to withdraw it by informing us via email listed above. This will not impact the lawfulness of processing preceding withdrawal of the consent.

Please note that your personal data will not be used in automated decision-making process (including profiling).

You are not obliged to share any of your personal data with us, however in such case we will not be able to provide you with any marketing communication.