Improve customer satisfac​​​​tion and reduce your costs​

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​From the first welcome pack your customer receives to their bills, annual or quarterly statements, or even regular letters, your communications across the customer lifecycle are a pivotal extension of your brand and essential to increasing your customer satisfaction and loyalty. Today, you need to communicate with your customers on their terms: person​alised, up-to-date and via their choice of channel and device. You also need to make it quick and easy for your customers to communicate with you. Computershare's multichannel communications platform ensures that you have control and flexibility to deliver communications that are consistent to your brand, engage your customer and ensure compliance to industry regulations.​​​​​

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    Be in control

    Ensure a consistent brand experience, reduce cost and simplify how you compose and manage your content with a multi-channel communications platform.

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    Improve the customer experience

    Engage your customers and achieve your business objectives by delivering personalised communications with personal URLs, e-forms and notifications in real-time. Leverage our design and communication consultants to deliver an omni-channel experience across print, digital and mobile.

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    Gain greater visibility

    Meet your document archiving and retrieval requirements using a highly configurable, efficient, secure and convenient solution to manage your business critical records and communications.

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    Ensure compliance

    We understand the regulatory and security requirements that our clients face; assurance for you that your compliance needs will be met.

​Leading ​​organisations across diverse industries choose Computershare to deliver effective customer and shareholder communications​​​

Banking, Lending and Financial Services​

Our exc​eptional servic​e, quality assurance and data security are reasons why the nation’s ​leading banks and financial services organisations trust us to manage their customer communications, provide their data transfer and content hosting and meet their regulatory compliance. Our clients elevate their communications from compliance to customer engagement by delivering targeted marketing and a better customer experience across print, digital or mobile delivery channels. In addition, our clients provide their customers with a transparent experience by delivering real-time communications and automated trigger notifications by email, SMS or via customer care portals. This enables their internal users and customers to track progress of applications or enquiries and understand next steps. ​

Insurance

Customer engagement is fundamental to differentiating your business in the highly competitive insurance industry. Our clients rely on Computershare to deliver an advanced customer experience across their customer acquisition, onboarding, billing and invoicing, premium change notices, tax statements, case management and claims processing. By leveraging a multichannel communications platform our clients’ customers benefit from a personalised service, faster decisions and timely communications. Supported by real-time composition, production and delivery, our clients have the speed and flexibility to meet their customers’ demands with the security and quality to meet their regulatory requirements.​

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Our commitment to Sustainability and Quality

We are committed to ensuring we act in an environmentally responsible manner and we continue to progress in this area through our global business operations and activities. Producing a range of initiatives that measure our ecological footprint provides meaningful strategies for reducing or offsetting our energy consumption, water and paper use, waste disposal and air travel. Computershare maintains a number of quality management certifications including ISO 9001:2008 to ensure that we consistently deliver standards that meet your requirements and your statutory and regulatory needs.

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Digitise your customer experience

Digital solutions for maximising operational efficiency and improving the customer experience.​​​

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